SUPPORT

1. Utilize the search and filtering tools on our official website to locate products.

2. Review the online catalog on our website to explore product categories and identify items with the specifications you require.

3. If the above methods do not yield suitable results, we welcome you to contact us directly via email or our social media channels for personalized assistance.

All our products adhere to the EU RoHS 2.0 Directive (2011/65/EU), which restricts the use of hazardous substances to protect human health and the environment.
In addition, many of our main products comply with EU REACH regulations (Registration, Evaluation, Authorization, and Restriction of Chemicals) and have undergone testing for SVHC (Substances of Very High Concern).

Yes, we have an online store. You can find our products and make purchases directly by searching for our company on Alibaba.com. Visit our store here:
https://hit1994.en.alibaba.com/zh_CN/company_profile.html

At present, we do not have any overseas partners. If you have any requirements, we welcome you to reach out to us directly.

Yes, we welcome international buyers. We can arrange direct shipments to your designated overseas address.

Yes, our company is active on LinkedIn, X (Twitter), Reddit, Medium, Facebook, and Quora.

STEP1. First go to the product page to be downloaded

STEP2. Click icon "DWG" or "STEP", then you can download the file.

Certainly. Please feel free to contact us to request a printed catalog. At the same time, we encourage the use of our online catalog to promote eco-friendly, paperless operations.

After receiving the goods, please confirm the condition of the goods within 10 days, the exchange can be accepted within 10 days, and returns are not accepted

More than 10 days after receiving the goods, will not be able to return / exchange.

The main cooperating logistics companies are " Kerry TJ Logistics" and "HCT Logistics" in Taiwan.

We will provide different delivery methods according to the volume and packaging method, and we cannot choose a specific logistics provider.

As present, the distribution (delivery) of the product needs to have a specific delivery address, so it is not possible to send to the post office.

Yes, please provide your designated delivery address, recipient and contact information when ordering products.

We are going to keep in touch with customers if there are any delivery problems.

• Northern area (including Keelung City, Yilan County, Taipei City, New Taipei City, Taoyuan City, Hsinchu County, Miaoli County)

Free shipping if the total transaction amount (tax included) is over NTD3500.

• Central region (including Taichung City, Nantou County, Changhua County, Yunlin County, Hualien County)

Free shipping if the total transaction amount (tax included) is over NTD4000.

• Southern region (including Chiayi County, Tainan City, Kaohsiung City, Taitung County, Pingtung County)

Free shipping if the total transaction amount (tax included) is over NTD4500.

We currently do not offer credit card services, only remittance or cash transactions, or you can go to Alibaba.com's online store to purchase and enjoy multiple payment methods, the link is as follows:
https://hit1994.en.alibaba.com/minisiteentrance.html?spm=a2700.wholesale.0.0.51f039demwVkxh&from=detail&productId=10000014318694