- QQuestionHow to download 2/3D image files ?
STEP1. First go to the product page to be downloaded
STEP2. Click icon "DWG" or "STEP", then you can download the file.
- QQuestionHow to return/exchange?
After receiving the goods, please confirm the condition of the goods within 1 month, the exchange can be accepted within 1 month, and returns are not accepted
More than 1 month after receiving the goods, will not be able to return / exchange.
- QQuestionWhich shipping company you cooperate with?
The main cooperating logistics companies are " Kerry TJ Logistics" and "HCT Logistics" in Taiwan.
We will provide different delivery methods according to the volume and packaging method, and we cannot choose a specific logistics provider.
- QQuestionCan I choose to pick up a package from post office?
As present, the distribution (delivery) of the product needs to have a specific delivery address, so it is not possible to send to the post office.
- QQuestionCan I specify a delivery location?
Yes, please provide your designated delivery address, recipient and contact information when ordering products.
We are going to keep in touch with customers if there are any delivery problems.
- QQuestionHow to calculate the freight cost?
• Northern area (including Keelung City, Yilan County, Taipei City, New Taipei City, Taoyuan City, Hsinchu County, Miaoli County)
Free shipping if the total transaction amount (tax included) is over NTD3500.
• Central region (including Taichung City, Nantou County, Changhua County, Yunlin County, Hualien County)
Free shipping if the total transaction amount (tax included) is over NTD4000.
• Southern region (including Chiayi County, Tainan City, Kaohsiung City, Taitung County, Pingtung County)
Free shipping if the total transaction amount (tax included) is over NTD4500.