- QQuestionHow should I properly select the products I need?
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Utilize the search and filtering tools on our official website to locate products.
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Review the online catalog on our website to explore product categories and identify items with the specifications you require.
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If the above methods do not yield suitable results, we welcome you to contact us directly via email or our social media channels for personalized assistance.
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- QQuestionDo HICKWALL products meet environmental compliance standards?
All our products adhere to the EU RoHS 2.0 Directive (2011/65/EU), which restricts the use of hazardous substances to protect human health and the environment.
In addition, many of our main products comply with EU REACH regulations (Registration, Evaluation, Authorization, and Restriction of Chemicals) and have undergone testing for SVHC (Substances of Very High Concern). - QQuestionDoes your company have any partnered e-commerce platforms or online stores?
Yes, we have an online store. You can find our products and make purchases directly by searching for our company on Alibaba.com. Visit our store here:
https://hit1994.en.alibaba.com/zh_CN/company_profile.html - QQuestionDoes HIT have partnered agents or distributors overseas?
At present, we do not have any overseas partners. If you have any requirements, we welcome you to reach out to us directly.
- QQuestionDo you accept purchase orders from overseas companies?
Yes, we welcome international buyers. We can arrange direct shipments to your designated overseas address.
- QQuestionDoes HICKWALL maintain a presence on social media?
Yes, our company is active on LinkedIn, X (Twitter), Reddit, Medium, Facebook, and Quora.
- QQuestionHow to download 2/3D image files ?
STEP1. First go to the product page to be downloaded
STEP2. Click icon "DWG" or "STEP", then you can download the file.
- QQuestionIs it possible to obtain a printed catalog?
Certainly. Please feel free to contact us to request a printed catalog. At the same time, we encourage the use of our online catalog to promote eco-friendly, paperless operations.
- QQuestionHow to return/exchange?
After receiving the goods, please confirm the condition of the goods within 10 days, the exchange can be accepted within 10 days, and returns are not accepted
More than 10 days after receiving the goods, will not be able to return / exchange.
- QQuestionWhich shipping company you cooperate with?
The main cooperating logistics companies are " Kerry TJ Logistics" and "HCT Logistics" in Taiwan.
We will provide different delivery methods according to the volume and packaging method, and we cannot choose a specific logistics provider.
- QQuestionCan I choose to pick up a package from post office?
As present, the distribution (delivery) of the product needs to have a specific delivery address, so it is not possible to send to the post office.
- QQuestionCan I specify a delivery location?
Yes, please provide your designated delivery address, recipient and contact information when ordering products.
We are going to keep in touch with customers if there are any delivery problems.
- QQuestionHow to calculate the freight cost?
• Northern area (including Keelung City, Yilan County, Taipei City, New Taipei City, Taoyuan City, Hsinchu County, Miaoli County)
Free shipping if the total transaction amount (tax included) is over NTD3500.
• Central region (including Taichung City, Nantou County, Changhua County, Yunlin County, Hualien County)
Free shipping if the total transaction amount (tax included) is over NTD4000.
• Southern region (including Chiayi County, Tainan City, Kaohsiung City, Taitung County, Pingtung County)
Free shipping if the total transaction amount (tax included) is over NTD4500.
- QQuestionCan I purchase by credit card payment?
We currently do not offer credit card services, only remittance or cash transactions, or you can go to Alibaba.com's online store to purchase and enjoy multiple payment methods, the link is as follows:
https://hit1994.en.alibaba.com/minisiteentrance.html?spm=a2700.wholesale.0.0.51f039demwVkxh&from=detail&productId=10000014318694